Shipping Policy
Effective date: 11 October 2024
Thank you for choosing Silver Strands and Skin. We aim to provide you with a smooth and enjoyable experience. Below is our shipping policy outlining our practices and procedures.
1. Shipping Locations
We deliver nationwide within South Africa. If you are outside our delivery area, please contact us at +27 82 561 1545 (WhatsApp) or 076 694 9374 for assistance.
2. Processing Time
All orders are processed within 15–25 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed. We will notify you if there is a significant delay in the shipment of your order.
3. Shipping Methods
- Standard Shipping: 8–10 days – R130
- Expedited Shipping: 1–2 days – R150
- PostNet counter to counter: R130
4. Shipping Costs
Shipping costs are confirmed when your order is arranged, based on the selected shipping method and destination. Customers are responsible for any additional taxes or customs fees that may apply.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our shipping partner's website.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at +27 82 561 1545 (WhatsApp) or 076 694 9374 within 3 days of the expected delivery date. We will work with our shipping partner to resolve the issue.
7. Returns and Exchanges
Please refer to our Refund Policy for information regarding returns and exchanges.
8. Customer Service
For any questions or concerns regarding your order, please contact our customer service team at +27 82 561 1545 (WhatsApp) or 076 694 9374. We're here to help.