Refund Policy
At Silver Strands and Skin, we want you to love your purchase. If you are not completely satisfied, we offer the following refund policy.
Eligibility for Refunds
- Time Frame: You may request a refund within 30 days of your purchase date.
- Condition of Items: Products must be unopened, unused, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all refunds.
Non-Refundable Items
- Gift cards
- Sale items (unless otherwise specified)
- Opened or used products
Refund Process
- To initiate a refund, please contact our customer service at +27 82 561 1545 (WhatsApp) or 076 694 9374.
- Provide your order number and reason for the return.
- You will receive instructions on how to return the item.
Refund Method
Refunds will be processed to the original payment method within 7–10 business days after we receive the returned item.
Exchanges
If you would like to exchange a product, please follow the same steps as above. We will gladly help you find the right item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Customer Service
For any questions or concerns about our refund policy, please reach out to us at +27 82 561 1545 (WhatsApp) or 076 694 9374. Thank you for shopping with Silver Strands and Skin (SSS).